Shipping Policy

Shipping Policy for De Match Koning

Thank you for choosing De Match Koning. This Shipping Policy outlines the details of our shipping process, including order processing times, delivery timelines, shipping costs, and related information for all orders placed through our website. By making a purchase, you agree to the terms of this policy.

1. Order Processing Time

  • After your order is confirmed and payment is successfully processed, we will begin processing your order. Orders are typically processed within 1–3 business days.
  • Business days exclude weekends and major holidays, which may cause slight delays in processing times.
  • In case of unexpected issues (such as product availability or payment verification), we will contact you via email (at the address provided during checkout) to inform you of any delays and provide an updated processing timeline.

2. Delivery Time

  • Once your order has been processed and shipped, the estimated delivery time is 6–12 business days for all destinations, regardless of whether it is domestic or international.
  • This delivery timeline is an estimate and starts from the date your order is shipped (not from the date of purchase). It may be affected by factors beyond our control, such as customs clearance procedures, postal service delays, weather conditions, or busy shipping periods (e.g., holidays).
  • We do not offer express shipping at this time.

3. Shipping Costs

  • Shipping costs are calculated based on the destination, the weight and size of your order, and the shipping method available for that location.
  • The exact shipping cost will be displayed at checkout before you complete your payment. All shipping costs are quoted in USD (United States Dollars).
  • We may occasionally offer free shipping promotions. Details of such promotions (including minimum order values, eligible destinations, etc.) will be clearly stated on our website during the promotion period.

4. Shipping Destinations

  • We ship to most countries and regions worldwide. During checkout, you can enter your shipping address to check if we deliver to your location.
  • For international shipments, please note that you may be responsible for paying import duties, taxes, and customs charges, which are levied once the package reaches your country. These charges are determined by your local customs office and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information on potential charges before placing your order.

5. Order Tracking

  • Once your order is shipped, we will send you a shipping confirmation email containing a tracking number and a link to track your package.
  • You can use this tracking number to monitor the progress of your delivery through the relevant shipping carrier’s website.
  • If you do not receive a tracking number within 4 business days of your order confirmation, please contact us at info@dematchkoning.net with your order number, and we will assist you.

6. Address Accuracy

  • It is your responsibility to provide a complete and accurate shipping address during checkout, including street name, house number, apartment/suite number (if applicable), city, state/province, postal code, and country.
  • We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses. If a package is returned to us due to an incorrect address, you may be required to pay additional shipping costs for re-delivery.

7. Undelivered Packages

  • If your package is marked as delivered by the shipping carrier but you have not received it, please check with your neighbors, building management, or local post office first, as packages are sometimes left in safe locations.
  • If you still cannot locate your package, please contact us at info@dematchkoning.net within 7 days of the reported delivery date. We will work with the shipping carrier to investigate the issue.
  • In cases where a package is confirmed lost by the shipping carrier, we will arrange for a replacement or issue a refund (in USD) at our discretion.

8. Contact Us

If you have any questions or concerns about our shipping policy or the status of your order, please contact our customer service team at:
Last Updated: 2025.07.31