Refund Policy

Refund Policy for De Match Koning

At De Match Koning, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds will be processed for items purchased through our website. By making a purchase, you agree to comply with this policy.

1. Eligibility for Refunds

  • Timeframe: You may request a refund for any unused, unworn, and undamaged item within 60 days of the delivery date. Items returned after this period will not be eligible for a refund.
  • Condition of Items: To qualify for a refund, items must be returned in their original condition, with all tags attached, and in the original packaging. Items that show signs of wear, damage, or alteration (e.g., washed, tailored, or stained) will not be accepted for a refund.
  • Exceptions: The following items are not eligible for refunds:
    • Customized or personalized items (made to your specific requirements).
    • Items marked as “Final Sale” on the website.

2. How to Request a Refund

To initiate a refund, please follow these steps:
  1. Contact Us: Send an email to info@dematchkoning.net with your order number, the name of the item(s) you wish to return, and the reason for the refund request.
  1. Receive Return Instructions: Our customer service team will respond within 2–3 business days with a return authorization number and detailed instructions on how to ship the item(s) back to us.
  1. Ship the Item(s): Return the item(s) using a trackable shipping method to the address provided in the return instructions. You are responsible for covering the cost of return shipping, unless the item is defective or was shipped in error by De Match Koning.
  1. Include Documentation: Please include a copy of your order confirmation or packing slip inside the return package, along with the return authorization number.

3. Processing Refunds

  • Inspection Period: Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria (unused, undamaged, in original packaging). This inspection typically takes 2–3 business days.
  • Refund Timeline: If your return is approved, a refund will be processed to your original payment method within 5–10 business days of the inspection. The exact timing of the refund appearing in your account may vary depending on your bank or payment provider (e.g., credit card companies may take additional time to credit your account).
  • Refund Amount: Refunds will be issued for the full purchase price of the item(s), excluding any original shipping costs (unless the return is due to a defective item or our error).
  • Currency: All refunds are processed in USD (United States Dollars), the same currency used for the original purchase.

4. Exceptions and Special Cases

  • Defective Items: If you receive a defective item (e.g., stitching errors, fabric flaws), please contact us at info@dematchkoning.net within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.
  • Incorrect Items: If we shipped the wrong item (e.g., wrong size, color, or style), please notify us within 7 days of delivery. We will send the correct item at no additional cost and cover the return shipping for the incorrect item. A full refund will be issued if the correct item is unavailable.
  • Late or Lost Returns: We are not responsible for items lost or delayed in transit during the return process. We recommend using a trackable shipping method and keeping the tracking number until your refund is processed.

5. Contact Us

If you have any questions or need assistance with a refund request, please contact our customer service team at:
Last Updated: 2025.07.31